Fontana Pizza Desk

We offer Free Delivery to the United Kingdom Mainland on all orders over £150.

We currently deliver to all locations within the United Kingdom (UK). However, if you are outside of mainland UK (including the Scottish Highlands, Scottish Islands, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, and Northern Ireland), please contact us at info@alfrescochic.co.uk or on 0333 050 9974 to discuss your delivery options and to obtain a quote, prior to placing your order. 

Please note our transport providers will deliver your Fontana outdoor oven to the nearest kerbside vehicular access point at the delivery address and are under no obligation to place the oven or any of its component parts any nearer to the required final position. We only offer a kerbside delivery service for outdoor ovens with smaller products under 30KG in weight being delivered by parcel courier.

Please ensure you read our full Delivery Policy here. 

Current Delivery Times

We aim to deliver all Fontana goods within four to seven working days from processing of payment. Despatch normally takes place on the same day the payment is processed. Any products not available at the time of ordering will be despatched as soon as is possible. 

Express Shipping

In many cases we are able to ship orders on a “Next Day” delivery basis for an additional charge. If you require this service please enquire with us to confirm the availability of the product and the additional cost for transportation prior to ordering. 

Need further help?

If you have any questions regarding delivery times, please don't hesitate to contact us at info@alfrescochic.co.uk. Alternatively you can give us a call on 0333 050 9974 and a member of the team will be happy to help! 

What is the returns policy?
You have 14 days after the day you (or someone you nominate) receive the goods, to change your mind and return the goods to us. Where the goods are split into several deliveries over different days, you have 14 days after receipt of the last delivery to change your mind.

Are there any exclusions?
You do not have a right to change your mind in respect of any goods that:
• you have damaged; or
• are no longer in their original condition (including where you have cut tags off or where you have removed any internal packaging).

How can I request a refund?
You can begin the return process by contacting us via email at returns@alfrescochic.co.uk.

Where should I send my return?
If your return request meets the requirements in this Returns Policy, we will issue you with a return authorisation and further information on where to send your goods. We must receive the goods within 14 days of your telling us you wish to return your goods.

Please do not send any returned goods to the address at the end of this page. Any goods sent to this address will be returned to you, at your cost. 

Who covers the cost of returning the goods?
We will pay the costs of the return if the goods are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return. This includes where we have agreed to collect the goods from you.

Will there be any deductions from my refund?
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your mishandling. If we give you a refund before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you must pay us an appropriate amount.

When will I receive my refund?
We will make any refunds due to you as soon as possible, and within 14 days of receiving your returned goods.

For any questions or feedback, please contact us at info@alfrescochic.co.uk or on 0333 050 9974.

Do I need any special skills to operate a Fontana pizza oven?
Operating a Fontana pizza oven is straightforward, even for beginners. If you're familiar with lighting a fire and cooking in an oven, you're all set. For those new to pizza ovens, we offer a selection of helpful videos on our site to quickly elevate your skills from novice to proficient. Most users find the learning curve manageable, mastering their Fontana oven in just a few days.

How much smoke is emitted by Fontana's wood-fired ovens?
Fontana's wood-fired ovens are engineered for high efficiency and low smoke output. They require significantly less wood than traditional wood ovens—only about 20% of the usual amount. This not only makes them more eco-friendly but also greatly reduces smoke production. Additionally, our ovens heat up in record time (15 minutes for pizza ovens, 45 minutes for larger models), further decreasing smoke emissions and enhancing their environmental friendliness.

Will my food have a smoky flavour when cooked in a Fontana wood-fired oven?
The innovative design of Fontana ovens ensures that smoke does not compromise the flavour of your food. Smoke is drawn away from the food surface, contributing instead to the convection process within the dome. This results in a perfect hint of wood-fired essence in your pizza crust, without overwhelming your dishes with smoke flavour.

Which is better: a wood-fired or gas Fontana oven?
Choosing between a wood-fired and gas Fontana oven depends on your personal cooking style and preferences. Our wood-fired ovens offer an authentic Neapolitan pizza experience, ideal for those seeking traditional wood-fired flavours at a more affordable price. On the other hand, our gas ovens provide modern convenience with easier temperature control and more cooking space, thanks to their efficient design. Both oven types promise delicious outcomes for pizzas, meats, vegetables, and breads, letting you decide based on tradition or convenience.

Can I use wood in my gas Fontana oven?
Our gas ovens are designed and certified exclusively for propane and natural gas use. Introducing wood into a gas oven can obstruct the gas burner with ash, posing safety risks. For an optimal experience, we recommend adhering to the intended fuel type for each model.

Why should I choose a Fontana oven for my outdoor cooking?
Fontana ovens blend traditional craftsmanship with innovative technology, offering unparalleled durability, heat efficiency, and cooking perfection. Constructed from premium materials like cast iron and 3-mm continuous-weld stainless steel, and insulated with natural rock-spun insulation, our ovens outperform others with their quick heating times, fuel efficiency, and ability to cook food evenly without the need for rotation. Unlike brands that rely on spot welding and synthetic insulation, our continuous welding and natural insulation ensure your oven stands the test of time and maintains optimal heat efficiency. Choose Fontana for a superior outdoor cooking experience that combines authentic culinary excellence with cherished moments with loved ones.

What sets Fontana ovens apart from other outdoor ovens?
The distinction of Fontana ovens lies in their superior construction, rapid heating, and fuel efficiency. Our use of continuous welding and natural spun rock insulation, as opposed to the spot welding and synthetic insulation found in other brands, significantly enhances the durability and thermal efficiency of our ovens. This meticulous craftsmanship allows for quicker preheating—our pizza ovens are ready in 15 minutes, and our larger models in just 45 minutes—and greater fuel efficiency, ensuring you spend less time prepping and more time enjoying the company of your guests.

Have a question about this product? Send it to us via the form on our Contact Us page and we will get back to you as soon as possible with an answer.