Absolutely. Alfresco Chic strives to provide our customers with a safe and smooth customer experience. Our site uses 128-bit SSL encryption technology to protect your information during checkout so that you never have to worry about credit card safety. We have also been Certified Secure by TrustedSite, click on the TrustedSite icon in the bottom right of our home page to find out more.

As soon as we receive your order, we'll send out a confirmation to the email address you provided, this just means that we've received your order and we've pre-authorised your payment method ready for your purchase.

Once your order has been received, we check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. Assuming your item(s) are available for shipping (usually within 2-7 business days depending on the item(s) you have ordered), we'll process the payment and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate despatch (e.g. out of stock), we remove the pre-authorisation from your payment method so you won’t be charged and reach out to you via email or telephone.

If you recently placed your order but didn’t receive a confirmation email from us, there could be several possible reasons: 

1. The email might have been redirected to your junk or spam folder so we would recommend checking this first.
2. The email address you provided at checkout may have been spelled incorrectly.
3. Your email server might have very strong spam filters that are flagging our emails as spam, preventing them from being delivered.

If you are still having trouble finding the confirmation email, please contact our customer service team at orders@alfrescochic.co.uk and they will be more than happy to help.

Some of our couriers require a contact number to ensure smooth delivery of your order. Plus, if there are any issues with your order, we can contact you quickly and easily. Rest assured, we won't give your number to anyone else, it’s kept private and confidential.

We currently deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

We usually dispatch within 48 hours of processing your order but it can vary for different suppliers. Please refer to the product page for any specific delivery information relevant to each product / supplier.

Usually 2-7 business days, however, some larger items can take longer. Please refer to our product pages for any specific delivery information relevant to each product / supplier.

Once your order has been dispatched, we will send you an email with a tracking number and link to our courier's tracking page where you can follow the progress of your shipment.

We offer a 14-day return policy on all items that are unused and in their original packaging. Please contact our customer service team for a return authorisation and shipping instructions.

We strive to ensure our customers are fully satisfied with their purchases. However, if you're not pleased with your order, you can return it within 14 days of receipt, subject to our returns policy. Please contact our customer service for further assistance with returns.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team as soon as possible. Please note, we cannot guarantee changes or cancellations for orders that have already been processed or shipped.

We apologise for any inconvenience caused. If your product arrives faulty or damaged, please get in touch with our customer service team immediately. We'll provide a solution which may involve replacement of the item or parts, or a full refund if necessary.

Yes, we do. Most of our products come with a manufacturer's warranty. Specific warranty details will be listed on each product page.

We accept all major credit cards including Visa, MasterCard, and American Express. We also accept PayPal, Apple Pay and Google Pay for your convenience.

Yes, we currently offer PayPal Pay in 3 on purchases from £30 - £2,000, allowing you to spread the cost of your purchase over 3 interest-free payments.

We are not currently able to offer financing options for purchases over £2,000. However, we are always looking for ways to improve our customer experience so we may introduce further financing options in future. We recommend signing up for our newsletter or following us on our social media channels to stay updated.

For inquiries regarding large or bulk orders, please contact our customer service team directly. They'll be happy to provide you with detailed information based on your specific needs.

Any sales will be advertised on our homepage or on individual product pages. At Alfresco Chic we do our best to price our products competitively all year round to ensure our customers benefit from good value all the time, and not just in the sale months. We also recommend signing up for our newsletter or following us on our social media channels to stay updated about special offers and discounts.

We're constantly updating our catalogue to bring you the latest trends in outdoor living. We recommend signing up for our newsletter or following us on our social media channels to stay updated about new arrivals.

Absolutely, we encourage our customers to share their experiences with our products. You can write a review directly on the product page on our website. Your feedback helps us improve and provides valuable information to other customers.