What areas do you deliver to?
We currently deliver to all locations within the United Kingdom. If you are outside of mainland UK (including the Scottish Highlands, Scottish Islands, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, and Northern Ireland), please contact us at info@alfrescochic.co.uk or on 0333 050 9974 to discuss your delivery options prior to placing your order.
How much does delivery cost?
At Alfresco Chic, we are committed to providing our customers with great value for money. That’s why we offer free delivery on all orders over £500! For orders under £500, delivery charges will range from £5 for smaller parcels to £42.50 for pallet deliveries, depending on the size and nature of the order.
When will my order arrive?
We aim to dispatch most goods within 1 to 2 days of your order being placed. Once your order has been dispatched, please allow an additional 2 to 7 days transit time, depending the nature of the goods you have ordered and the delivery address. We’ll send you tracking details by email within 24 hours of your order being dispatched so you can keep track of its progress.
We set out our estimated delivery times for each good on the respective page on our website, and do our best to keep these up to date. If there’s any change in our estimated delivery time after you place your order, we will contact you to discuss your options.
How will my order be delivered?
Smaller products (typically under 30kg) will be delivered to your door by a parcel courier, such as FedEx or APC. Larger items will be delivered on a pallet service and will be delivered to the nearest vehicular access point (usually the roadside or driveway).
Can the delivery driver help carry the item into my garden?
Unfortunately not, we are currently only able to offer kerbside delivery for larger orders. The driver may be able to wheel the pallet to your desired location if access is flat. However, if there is gravel, grass or an uneven surface, the pallet will be left kerbside. If you have any concerns about access, please contact us and a member of the team will be happy to help.
Do I need to be home when you deliver my order?
Yes. Most of our orders require a signature on delivery.
What happens if I miss my delivery?
If you’re not home when our couriers attempt to deliver your order, the order will be returned to our warehouse and you will need to pay an additional fee to re-deliver the order. We may also charge you additional fees to cover our costs associated with returning the order to our warehouse, and storing the order until re-delivery is arranged.
What happens if my order arrives damaged?
Please inspect your order upon receipt of the delivery. Our delivery provider will give you a delivery note to sign, which acknowledges that the order is complete and in good condition.
If you suspect that some goods in your order are damaged on delivery, and you need more time to inspect the goods, you must make a note of this on the delivery note. In such instance, you will have 72 hours from the time of delivery to notify us of any damage to the goods.
Nothing in this returns policy limits your rights at law, including under the Consumer Rights Act 2015. See also our Returns Policy here.
For any questions or feedback, please contact us using the following details:
Blue Retail Group UK Limited T/A Alfresco Chic, a company established in England and Wales. Our company registration number is 14861662.
Phone number: 0333 050 9974
Geographical address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email address: info@alfrescochic.co.uk
Last Update: 06 November 2025
