THESE TERMS
What these Terms Cover: These Terms contain the terms and conditions on which we supply Goods to you. Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the Site and placing an order with Alfresco Chic.
How to tell us about problems: If you have any questions, feedback or complaints about the Goods, please contact us using our contact details below.
Our contact details:
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Company Details:
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Blue Retail Group UK Limited (T/A Alfresco Chic), a company established in England and Wales. Our company registration number is 14861662. |
| Phone number: |
0333 050 9974 |
| Geographical address: |
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom |
| Email address: |
info@alfrescochic.co.uk |
SECTION 1 - INTRODUCTION
This website (Site) is operated by Blue Retail Group UK Limited T/A Alfresco Chic, a company registered in England and Wales, with company registration number 14861662 (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for goods (Goods) through the Site.
SECTION 2 - USE OF THE SITE
By placing an order via the Site, you agree to these Terms. You must be at least 16 years old to use this Site or place orders through the Site. Any personal data that you give to us will be treated in accordance with our privacy policy, which you can find here.
Our Site is intended to be a safe and respectful space. When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including anything that would constitute a breach of an individual’s privacy (including uploading private or personal data without an individual's consent) or any other legal rights; using the Site to defame, harass, threaten, menace or offend any person; using the Site for unlawful purposes; interfering with any user of the Site; tampering with or modifying the Site (including by transmitting viruses and using trojan horses); using the Site to send unsolicited electronic messages; using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or facilitating or assisting a third party to do any of the above acts.
SECTION 3 - ACCOUNTS
In order to make a purchase via our Site, you must provide us with your basic contact information including your email address or phone number. This contact information will be used to create your account with us. Your account allows you to review your order history, save your wish list, and manage any returns.
Any personal data that you share with us when placing your order must be accurate and up-to-date. You can update your personal data at any time via your account. You must keep your account details confidential and not share them with others. You are responsible for all activities carried out using your account, including any purchases made with your account details.
SECTION 4 - ORDERS
You can order Goods from our Site. When you place an order, you are agreeing to buy the Good(s) for the price shown on the Site (including the delivery fees or other applicable charges and taxes).
Before submitting your order, please check the order details carefully, including the selected Goods, delivery details and pricing. Once you submit your order successfully on the Site, you are entering into a binding agreement with us for the supply of the Goods in accordance with these Terms.
After you place your order, we will validate your payment and provide you with an order confirmation email, which may include an order number, the delivery and billing addresses, and a description of what you ordered.
SECTION 5 - AVAILABILITY OF GOODS
All orders are subject to availability. We do our best to keep Goods in stock and the Site up to date with availability, however, there may be times when we cannot supply a Good that you’ve purchased.
We may cancel an accepted order, at any time before delivery and for whatever reason, such as if there is a significant delay in dispatching your order, or if for any reason we cannot supply the Goods you ordered (for example, due to an event outside of our reasonable control).
If we need to cancel your order, we will let you know using the contact details you provided at the time of placing your order. You can then choose a refund, store credit or to place your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the Goods will be refunded to you. If you choose to place your order on backorder, we will contact you to arrange delivery once the Goods are available.
SECTION 6 - PAYMENTS
You must pay the purchase price for each Good you order, plus any applicable delivery costs shown on the Site (the Price) upfront in accordance with this clause. All amounts on our Site are stated in pounds, being the currency of the UK from time to time, and are inclusive of value added tax (or any equivalent tax in the UK) (VAT), (where applicable).
You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you confirm that you are authorised to use the debit card or credit card to make the payment.
The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, Shopify payments. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
SECTION 7 - PROMOTIONAL CODES
We may, from time to time, issue promotional discount codes for certain Goods on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
SECTION 8 - OUR SUPPLY OF THE GOODS
Once you’ve paid the Price for the Goods you order, we will provide the Goods in accordance with these Terms and all applicable laws, whether ourselves or through our personnel. We warrant to you that the Goods will be provided using reasonable care and skill.
SECTION 9 - DELIVERY OF THE GOODS
Delivery locations: We will deliver the Goods to the delivery address you provide when making your order. We currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. We will only deliver the Goods to the nearest vehicular access point at the delivery location. You acknowledge and agree that the delivery of the Goods does not include inside delivery, assembly or packaging removal.
Delivery times: Our Goods may be shipped directly to you from our suppliers. Our estimated delivery times vary depending on the Goods you order, and are set out on our Site. We do our best to keep our delivery estimates up to date, and will use our best commercial endeavours to deliver the Goods within the delivery timeframes communicated to you, but these may need to change (including due to factors outside of our reasonable control). If our estimated delivery timeframe changes, we will contact you using the contact details you provided at the time of placing your order.
Delivery methods: We deliver the Goods using a range of delivery methods, and you may be required to sign to accept delivery.
Receipt of delivery: If your delivery requires a signature and you or your authorised representative are not available at the delivery address to accept delivery, the Goods will be returned to our warehouse. If the Goods are returned to our warehouse, or if the delivery driver is unable to deliver the Goods, for any reason, including where they are unable to access your delivery address, you agree that you will be responsible for any costs associated with returning the delivery, storage and redelivery. If the delivery does not require a signature and you or your authorised representative are not available at the delivery address to accept delivery, you agree that we may leave the Goods at the delivery address.
Inspection of delivery: You must inspect the Goods on receipt of the delivery, and sign the delivery note to acknowledge that the Goods have been received complete and in good condition. If you suspect that the Goods are damaged upon delivery and you need more time to inspect the Goods, you must make a note of this on the delivery note. In such instance, you will have 72 hours from the time of delivery to notify us of any damage to the Goods. Any notification must be made via email at the address provided at the beginning of these Terms, and must include photos of any damage to the Goods. If you do not notify us of any damaged Goods within 72 hours of your receipt of the Goods, you will be deemed to have accepted the Goods in good condition. Nothing in this clause limits your rights under the consumer laws.
SECTION 10 - TITLE AND RISK IN THE GOODS
We retain ownership, and therefore title, in the Goods until you have paid the Price in full. Until title has passed to you, you must not do anything which creates an encumbrance, lien, charge or other interest in or over the Goods. Risk of loss or damage in the Goods will pass to you when the Goods have come into your physical possession.
SECTION 11 - RETURNS
You have 14 days after the day you (or someone you nominate) receive the Goods, to change your mind and cancel these Terms. Where the Goods are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind.
When you don't have the right to change your mind: You do not have a right to change your mind in respect of Goods you have damaged, or that are no longer in their original condition (including where you have cut tags off or where you have removed any internal packaging).
If you want to cancel these Terms: To begin a return and request a refund, please email us at returns@alfrescochic.co.uk. If your return request meets the requirements in these Terms, we will issue you with a return authorisation and further information on where to send your returned Goods.
Returning Goods after you cancel these Terms: Please do not send any returned Goods to the address at the beginning of these Terms. Any Goods returned to our address above will be returned to you, at your cost. When we issue your return authorisation, we will include information on how to return your Goods to us or, if we have agreed to collect the Goods, when we will collect them. We must receive the Goods within 14 days of your telling us you wish to cancel these Terms.
Costs of return: We will pay the costs of return if the Goods are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind and returning Goods to us, we may make deductions from your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When your refund will be made: We will make any refunds due to you as soon as possible and usually within 14 days from the day on which we receive the relevant Goods back from you.
SECTION 12 - WARRANTY
Some of the Goods sold on our Site come with a manufacturer’s warranty (Manufacturer’s Warranty). We encourage you to read any Manufacturer’s Warranty information provided to you with the Goods to understand what is covered by the Manufacturer’s Warranty, as well as any warranty registration requirements.
If you believe you have a valid claim under the Manufacturer’s Warranty, please contact us using our details at the beginning of these Terms. We will do our best to assist you in bringing a warranty claim to the manufacturer under the Manufacturer’s Warranty.
You acknowledge and agree that we do not provide, and are not responsible for complying with the Manufacturer’s Warranty. To the maximum extent permitted by law, we will not be liable for and you waive and release us from and against any liability arising from or in connection with a manufacturer’s failure to comply with the terms of their Manufacturer’s Warranty. Nothing in this ‘Warranty’ clause limits your consumer law rights in respect of the Goods
SECTION 13 - LIMITATIONS ON AND EXCLUSIONS TO OUR LIABILITY
Neither Party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.
The restrictions on liability in this clause apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
- death or personal injury caused by negligence;
- fraud of fraudulent misrepresentation; and
- defective products under the Consumer Protection Act 1987.
Subject to the rest of this clause, but despite anything to the contrary, to the maximum extent permitted by law:
- we only supply the Goods for domestic and private use to consumers. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
- a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and
- if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
We have given commitments as to the compliance of the Goods with these Terms and applicable Laws in the ‘Supply of Goods by us’ section. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.
Despite anything else to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
SECTION 14 - INTELLECTUAL PROPERTY
All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Goods) (Our Intellectual Property) will at all times vest, or remain vested, in us.
We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
You must not, without our prior written consent:
- copy (in whole or in part) any of Our Intellectual Property, or reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
- breach any intellectual property rights connected with the Site or the Goods.
Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
- you do not assert that you are the owner of Our Intellectual Property;
- unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
- you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
- you comply with all other terms of these Terms.
SECTION 15 - CONTENT YOU UPLOAD
We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content. We may use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms.
You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:
- you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
- the User Content, and its posting, uploading, publication, submission or transmission on, through or by means of our Site (including on social media), will not infringe a third party’s rights (including intellectual property rights, or rights of publicity or privacy) or breach any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
SECTION 16 - GENERAL
Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that you agreed to when you placed your order will apply.
Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
Notices: Any notice given under these Terms must be in writing addressed to us using the contact details set out above or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase Goods from a third party website linked from the Site, such third party provides the Goods to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain Goods or services on the Site. We will make it clear by notice to you which (if any) Goods or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.
Last update: 9 May 2024
