Refunds & Returns Policy
Nothing in this returns policy limits your rights at law, including under the Consumer Rights Act 2015. If you have received faulty goods, please contact us using our contact details below and we will work with you to offer a suitable solution.
What is the returns policy?
You have 14 days after the day you (or someone you nominate) receive the goods, to change your mind and return the goods to us. Where the goods are split into several deliveries over different days, you have 14 days after receipt of the last delivery to change your mind.
Are there any exclusions?
You do not have a right to change your mind in respect of any goods that:
• you have damaged; or
• are no longer in their original condition (including where you have cut tags off or where you have removed any internal packaging).
How can I request a refund?
You can begin the return process by contacting us via email at returns@alfrescochic.co.uk.
Where should I send my return?
If your return request meets the requirements in this Returns Policy, we will issue you with a return authorisation and further information on where to send your goods. We must receive the goods within 14 days of your telling us you wish to return your goods.
Please do not send any returned goods to the address at the end of this page. Any goods sent to this address will be returned to you, at your cost.
Who covers the cost of returning the goods?
We will pay the costs of the return if the goods are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return. This includes where we have agreed to collect the goods from you.
Will there be any deductions from my refund?
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your mishandling. If we give you a refund before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you must pay us an appropriate amount.
When will I receive my refund?
We will make any refunds due to you as soon as possible, and within 14 days of receiving your returned goods.
For any questions or feedback, please contact us using the following details:
Blue Retail Group UK Limited T/A Alfresco Chic, a company established in England and Wales. Our company registration number is 14861662.
Phone number: 0333 050 9974
Geographical address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email address: info@alfrescochic.co.uk
Last Update: 10 May 2024